Privacy
BILLING TERMS AND CONDITIONS
Payment methods accepted through online store include:
– Visa
-Mastercard
-American Express
-PayPal
-Bitcoin
All orders have automatic shipping methods generated directly from Canada Post. You will have multiple options on check-out including expedited, ground, priority, tracked and Xpresspost.
We ship to both Canada and the United States
Taxes will be charged only on products sold within Canada and are subject to the following tax schedule, depending on province order is being shipped to.
| Province | April 1, 2013 and subsequent | July 1, 2010 to March 31, 2013 | January 1, 2008, to June 30, 2010 | July 1, 2006 to December 31, 2007 | April 1, 1997, to June 30, 2006 | January 1, 1991 to March 31, 1997 |
| Alberta | 5% | 5% | 5% | 6% | 7% | 7% |
| British Columbia | 5% | 12% | 5% | 6% | 7% | 7% |
| Manitoba | 5% | 5% | 5% | 6% | 7% | 7% |
| New Brunswick | 13% | 13% | 13% | 14% | 15% | 7% |
| Newfoundland and Labrador | 13% | 13% | 13% | 14% | 15% | 7% |
| Northwest Territories | 5% | 5% | 5% | 6% | 7% | 7% |
| Nova Scotia | 15% | 15% | 13% | 14% | 15% | 7% |
| Nunavut | 5% | 5% | 5% | 6% | 7% | 7% |
| Ontario | 13% | 13% | 5% | 6% | 7% | 7% |
| Quebec | 5% | 5% | 5% | 6% | 7% | 7% |
| Prince Edward Island | 14% | 5% | 5% | 6% | 7% | 7% |
| Saskatchewan | 5% | 5% | 5% | 6% | 7% | 7% |
| Yukon | 5% | 5% | 5% | 6% | 7% | 7% |
RETURNS
Our policy lasts 14 days from receipt of product. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. Tags must not be removed and It must also be in the original packaging with all original seals intact. Since this is a apparel, we are unable to accept used products due to sanitary reasons and Covid-19 protocols.
Additional non-returnable items:
Worn apparel
Worn accessories
Items received with the above conditions will be returned to the customer at their shipping expense.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
sales@blackdogapparel.ca
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@alwaysbearded.com
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
SHIPPING
All orders have automatic shipping methods generated directly from Canada Post upon checkout. This is calculated by Canada post by weight of item and destination of package. You will have multiple options on check-out including expedited, ground, priority, tracked and Xpresspost.
We ship to both Canada and the United States
You will receive your purchase 1 to 5 business days from the time we ship your order if you live in Canada. Customers within Ontario will usually receive their order within 1-2 business days of shipping. For all Canadian and US customers, and email will be sent to you upon shipping to notify you of your tracking number.
International customers will usually receive their orders within 5-10 business days, depending on any custom hold ups.
If the address you gave us has any mistakes causing the delivery company to be unable to deliver the package, we will send your purchase again, but shipping will then be charged again.
Shipping charges are subject to the 13% Harmonized Sales Tax (HST) when shipped within Ontario or to other HST participant provinces (e.g. British Columbia, New Brunswick, Newfoundland, Nova Scotia and Prince Edward Island). Shipping charges on shipments outside of HST participant provinces and territories are subject to 5% Goods and Services Tax (GST) only.
PRIVACY POLICY
UPLOADING YOUR PICTURES
When you upload your pictures to our website, you have given us consent to post your pictures to our website and social media channels, but have also consented for us to use through any marketing materials produced by Always Bearded Lifestyle™ Ltd. They will never be sold to any third parties, and are strictly only used for promotion from Always Bearded Lifestyle™ Ltd.
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use this site.
SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 – CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at sales@blackdogapparel.ca or mailing us at:
Black Dog Apparel
35 Woodbine Blvd SW, Calgary, Alberta T2W 3W7
SECTION 3 – DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 – Microsoft Azure
Our store is hosted on Microsoft Azure. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Azure data storage, databases and the general Azure application. They store your data on a secure server behind a firewall.
Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.
SECTION 5 – THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 – SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 – COOKIES
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows us to store information about your session (referrer, landing page, etc).
_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
SECTION 8 – AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use this site.
SECTION 9 – CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at sales@blackdogapparel.ca or by mail at
Black Dog Apparel
[Re: Privacy Compliance Officer]
35 Woodbine Blvd SW, Calgary, Alberta, T2W3W7
